testimonials

“We compliment VFM on its very thorough and fair process which resulted in the policy being voided due to a breach of utmost good faith; determined by the claims assessor using the New ERA process.”
An insurance client

“VFM is up there at the top in terms of meeting our customer needs of balancing service delivery with fraud detection.”
An insurance client

“I just wanted to thank you for all your time and help over my claim. It makes a big difference to talk to someone who’s kind and sympathetic. You and in fact everyone has been really efficient.”

"I am extremely satisfied following the chat I had with [the claims handler]. He is a credit to your company, it is a pity not everyone is like him."

"Fantastic Service. I have to say totally different to my previous claim."
Insurance policyholders acknowledging the customer service provided by VFM claims handlers

“Great stuff, the trainer was really friendly. She was enthusiastic and positive in all feedback, praising the good and providing upbeat solutions or ideas to improve any appropriate areas. Her suggestions were well thought through, constructively put and very practically applicable. Nothing but good to say!”

“The training was slick, professional and helpful... Roll out the next lot…. Delivered very well.”

“You did a very good job keeping the subject interesting, it is one of the best training sessions we have had.”
Client compliments for VFM’s training and coaching team

The VFM approach does not rely on hi-tech gadgets to spot the cheats, it merely relies on the tried and trusted savvy of experienced interviewers working to a structured process. The results speak for themselves. It’s estimated that the VFM experiment saved [their client] around 38% of the amounts notified by claimants. So, while lie detectors might have captured the imagination…the VFM technique is producing the results.”
Insurance industry press