If this initial notification stage is properly designed and managed, the claimant will provide critical information that will quickly identify genuine claims, while preventing or detecting spurious claims and deterring both the claimant or a third party from attempting to change or evolve their story over time. VFM has developed a portfolio of products and services aimed at; quickly identifying genuine claimants, providing customer focused methodologies to more effectively manage risk, as well as delivering significant cost reductions for its clients – and all without affecting the customer retention rate.

The key differentiator for VFM, and the cornerstone of its offerings is the New ERA screening process, which has transformed the ability of its clients to identify the genuine claimants as well as significantly reduce confrontation with dishonest claimants, and at less cost.