Outsourced Services

> RISK SCREENING AND ASSESSMENT SERVICE
> RISK ASSESSMENT AND DESKTOP INVESTIGATION SERVICE
> TOTAL CLAIMS SOLUTIONS (FNOL)
> EXAMPLE OUTSOURCED SERVICES FOR EACH INDUSTRY SECTOR

RISK SCREENING AND ASSESSMENT SERVICE:
This is a risk screening service carried out over the telephone that can provide an important and early insight into the risk in a claim, whether that is risk from fraud or indemnity. The details of the claim, which are electronically recorded, are obtained from the claimant using a New ERA structured conversation. The claims handler carries out a risk assessment of the claim and determines where the anomaly and ‘pinch points’ are in the story. The assessment is then made subject of a pre-formatted written report returned to the client which will include recommended additional lines of enquiry to consider necessary. Typically the turn around time for this service is 24 hours.

Click here to see example outsourced services for each industry sector.

RISK ASSESSMENT AND DESKTOP INVESTIGATION SERVICE:
This service carries out the same risk screening and assessment process as above, however, if the claim is found to be high risk, VFM Services will continue to manage the claim to one of three outcomes:

> passed back to the client as genuine, or,
> the claim is voluntarily withdrawn, or,
> the claim is recommended for repudiation.

A recommended repudiation will be subject of a full report detailing the evidence to support the recommendation. This is by far one of the most effective services for volume claims handling available to insurers, not least due to the fact that a large number of claims are voluntarily withdrawn by disingenuous customers.

Click here to see example outsourced services for each industry sector.
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TOTAL CLAIMS SOLUTIONS - FIRST NOTIFICATION OF LOSS (FNOL):
VFM Services will handle the entire claims process for all classes of claim from notification to conclusion. The fundamental difference with this service is that the New ERA technique remains at the heart of the process. VFM will provide a ‘cradle to grave’ service by incorporating the New ERA solution seamlessly into the totality of the claims management process. This will significantly reduce the risk posed by a claim from notification through to conclusion and provide substantial savings to the clients whilst allowing focus on the primary task of dealing with the genuine customers. When outsourced to VFM the initial notification stage is properly designed and managed, so that the claimant will provide critical information to the claims handler which will quickly facilitate the identification of genuine claims, prevent or detect spurious claims and subsequently make it difficult for the claimant to attempt to change or evolve their story.

Click here to see example outsourced services for each industry sector.
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CUSTOMER FACING BRAND:
VFM can produce specific customer facing documentation to suit the needs of each client and the service it requires. Alternatively VFM can use its customer facing brand name for clients not wanting to use their own or the VFM Services brand.

SYSTEMS AND PREMISES:
VFM’s state of the art equipment and core systems have been designed and implemented for call handling, call recording, claims handling, diary management and document archiving. All VFM systems have been installed and integrated to a roaming profile and remote accessibility philosophy.

The company’s headquarters and original claims management centre is located in Hertfordshire, with its main claims management operation in Cambridgeshire.
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