The principles of New ERA remain the same whatever the ‘product’ and work equally well in motor, household and travel claims as well as commercial, creditor, credit card related and benefit claims.

What is certain is that its application delivers major improvements to the prevention and management of fraud, with the following distinct and proven benefits:

> Preventing and managing fraud and risk within a volume product
> Creating a customer focused barrier against opportunistic and professional fraudsters
> Improving customer service
> Reducing the life cycle of the claim
> Reducing claims handling costs
> Minimising the need for external investigation
> Increasing a client’s competitive advantage
> Improving accuracy in filtering applications for loans, credit cards, life insurance etc.
> Reducing legal and investigation costs by early, accurate establishment of the facts surrounding a road traffic accident
> Limiting liability in mortgage and employment protection claims
> Reducing the cost to employers of employee sickness
> Greater staff retention: working on fraud detection and management is a great personal motivator
> Consultancy on all risk matters including compliance and designing and building risk management strategies