VFM provides outsource claims handling, risk management solutions and training to the financial services industry.
VFM are responsible for introducing ‘Conversation Management’
to the commercial world. We designed and developed the ground breaking New ERA screening process; based on a mix of forensic psychology and conversation management techniques, central to which is both the Treating Customers Fairly philosophy and the need to identify and validate genuine claims quickly. The one key strand throughout is customer focus.
VFM is now accepted as the expert in volume fraud consultancy and has been achieving major success for a wide range of organisations which form its client base. It is constantly redefining its application of risk management to accommodate the increasing demands of an industry where fraud and risk will always be at the top of the agenda.